# Home ## Useful Links
Privacy Policy/pages/q3nloL0w9jCYJOL8LXuY
Terms of Service/pages/HS3pe3jjEXFlIRTGCxix
Platform Disclaimer/pages/O1Y5YY3jbaDL5bRYDr6M
{% hint style="info" %} **Reach out:** If you have any questions on this documentation, reach out to us by emailing {% endhint %} # Getting Started ## Overview Welcome to Sparx! We're excited to get you started on your savings. Follow this guide to get fully onboarded onto our platform and unlock up to 60% total savings on your recurring expenses. ## Onboarding Steps: 1. Account Onboard Survey: any company member can finish this, unlocks your Sparx portal 2. Create your Sparx Alert email: Admin of your business email manager 3. Connect your SaaS: Admin of your business email manager 4. Connect your AWS: Admin of your AWS account # Onboarding Survey ## What is this? * Basic information on your business * Completed in your account by any of your teammates * Once completed, unlocks your Sparx portal ## What do we use this for? * Powers your savings benchmarking so we know what a company of your size, industry, and HQ location should be paying for your expenses * Gives us the initial information on your insurance for us to get a pricing baseline and find savings
# Sparx Alert email ## What is this? * Email that you make for the Sparx team with your company's domain (e.g. ) ## What do we use this for? * Our proven 3-prong use: * Automatically email common SaaS vendors on your behalf during promotional cycles to find SaaS savings * Gather up-to-date contract/pricing information for your SaaS, cloud, and insurance contracts to save you time * Send you regular usage reports on your savings across your recurring expenses ## How do I set this up? Your company's email domain admin can set this up. Here are some examples for Google and Microsoft: {% tabs %} {% tab title="Google" %} [Click here](https://admin.google.com/u/1/ac/users?action_id=ADD_USER\&journey=1) to get taken to the new user page for Google Workspaces, and follow the steps below. 1. Fill in the form with this information:\ \ First Name: {Your Company Name}\ Last Name: FinOps\ Primary email: finops@"[yourcompanydomain.com](http://yourcompanydomain.com/)"\ Secondary email:
2. After clicking ADD NEW USER, make sure to click PREVIEW AND SEND to allow us to connect to the account.
{% endtab %} {% tab title="Microsoft" %} [Click here](https://portal.azure.com/#view/Microsoft_AAD_UsersAndTenants/CreateUser.ReactView) to get taken to the new user page for Microsoft 365, and follow the steps below. 1. Fill in the form with this information:\ \ User principal name: FinOps\ Display Name: " Your Company Name" FinOps\ Password: Choose "Auto-generated password"\ Account enabled: Box is checked
2. Under Properties, set User Type to "Member" 3. Ignore all other fill-ins, and click "Create" under Review + create
{% endtab %} {% endtabs %} # SaaS ## What is this? * Sparx has created the ultimate SaaS savings tool to replace Google Sheets and costly services like Vendr and Tropic * The Sparx SaaS platform identifies all third-party SaaS your company is using and the users that have accounts with that SaaS
## What can you use this for? * Get one view of all the SaaS you are spending on * Remove inactive users to close accounts that you are paying for, but not utilizing * Get notified of redundant apps that employees have signed up for ## How do I set this up? To be fully set-up, use both components of our SaaS platform to provide our tool the most data on SaaS usage:
Connect your Accounts/pages/EYf7NVJghn8teA3igmUZ
Sparx Chrome Extension/pages/BvgiiEyM5uOkyN9nAbIm
# Connect your Accounts ## What is this? The Sparx SaaS platform uses multiple information sources to give you a wholistic view of the usage for your organization's SaaS apps. The main component is wherever your company's business accounts are hosted. Many of our users use both Google (where they create and host business emails) and Okta (where they host their SSO). Combining these two (or Microsoft + Okta) provides the best picture into usage. ## How do I set this up? {% tabs %} {% tab title="Okta" %} When you go to connect Okta on the Sparx Platform page, you will need to input your Okta domain and API token.
1. Finding your Okta Domain 1. Wherever you login or use Okta, this will be the domain of your account
2. Finding your API token 1. In your Okta Admin dashboard, navigate to **Security > API** in the menu bar 2. In your API table, choose **Tokens**, then **Create token**
3. Name your token "Sparx" and click **Create token** 4. The popup shows you your API key. You can click the Copy button and paste this into the API Token box in Sparx
{% endtab %} {% tab title="Google" %} {% hint style="warning" %} Note: This must be completed by a Google Workspace Admin {% endhint %} In the Sparx SaaS setup page or Accounts page, click **Google Workspace** to provide permission to connect this account. {% hint style="info" %} Since Google Workspace does not track login events for accounts not on your SSO (e.g. accounts that sign into apps with Sign in with Google, or just a username and password), we offer the Sparx Chrome Extension. {% endhint %} To get the most accurate usage data for your organization, please download our [Sparx extension](/sparx-documentation/getting-started/saas/sparx-chrome-extension) to your organization. {% endtab %} {% tab title="Microsoft" %} {% hint style="warning" %} Note: This must be completed by a Microsoft Azure Admin {% endhint %} In the Sparx SaaS setup page or Accounts page, click **Microsoft Azure** to provide permission to connect this account. {% endtab %} {% endtabs %} # Sparx Chrome Extension ## What is this? There are two types of accounts in your Google Workspace 1. Accounts that connect using Google as an SSO 2. Accounts that connect using Google OAuth tokens (a.k.a. **Sign in with Google**) The Google Workspace API that we connect to will report your employee's login events when they connect to an app using Google as an SSO, but for the majority of apps where a user **Signs in with Google**, the Workspace API does not report this. We have created the Sparx Chrome Extension to track these login events to give you accurate usage data. To set this up, you will need to download this chrome extension for your employees. You can read about the type of data collected by the extension [here](/sparx-documentation/product-overview/saas/accounts#sparx-chrome-extension). ## How do I set this up? {% hint style="info" %} Note: This will auto-download the extension on your employees' chrome browsers. You should also send an email to employees with [instructions](#force-download-to-employee-browsers) on downloading the extension themselves for any that do not use a chrome window with their work email logged in. {% endhint %} ### Force Download to Employee Browsers Sign in to your Google Workspace (G suite) admin here [https://admin.google.com](https://admin.google.com/) * Go to: **Devices (1) >> *****Chrome***** (2) >> Apps & Extensions (3)** * In **Users & browsers (4)** tab hover the **+** icon **(5)** and click the chrome icon **(6)**
* The Sparx Chrome Extension is not searchable on the Chrome Store >> **Extensions** (7) **>> View app by ID (8)** paste the **Extension ID:** *ojodlpihgejdabbkgfnnghejgchoiolm*
* The Sparx Chrome Extension will display, Click **Select (9)**
* Once the Sparx Chrome Extension has displayed open the dropdown **(10)** >> select **Force install + pin to browser toolbar (11)** and click **Save (12)**
* The extension will be installed at the end-user browser without a removal option ### Employee Self-Download As mentioned above, not all employees will have this extension downloaded. For any employee accounts you want to monitor, we advise that you send an email with the following link for them to go to the chrome web store and download for themselves > # Cloud ## What is this? * Sparx has partnered with Antimetal to offer a cloud savings AI that auto-buys/sells your instances to ensure there is no idle compute * This can be implemented without any engineering effort and through a one-click connection with your AWS account {% hint style="warning" %} Note: This sign up must be done with an Admin account. We currently offer savings only for AWS EC2 instances. In the next few months, we will be adding savings for RDS instances, with GCP and Azure on our roadmap. {% endhint %} ## How do I get setup? * Navigate to the Cloud tab where you will start an onboarding flow * This will add the Sparx/Antimetal IAM billing account to your AWS account, allowing us to estimate savings and show you savings opportunities # Insurance ## What is this? Sparx Insurance Services LLC is a wholly-owned subsidiary of Sparx Group Inc. In this brokerage entity, we have brokers with a collective decade of experience working on behalf of our customers. We have created something incredible -- just the fact that your company is on our software, you are less financially risky. Because of this, we have formed partnerships with AM Best A+ rated carriers to offer discounts on your business insurance policies. {% hint style="info" %} To learn more, set up a call with one of our risk experts. {% endhint %}
Learn more from a Sparx risk expert./files/L5FhizcX0epeiuWcbjOthttps://www.calendly.com/sparx-risk
## How do I get setup? Simply upload your business insurance policy PDF to our portal under the **Insurance > Policies** tab, or in your onboarding. We will analyze this against past coverage and pricing data and produce an estimated savings amount. If we think we'll beat your current rate, we'll reach out with new quotes 2 months before your renewal. # Product Overview Insurance, Cloud, and SaaS savings, all in one. Here are the articles in this section:
Insurance/pages/FcYyxpVjGXuqosLZ2Zee
SaaS/pages/IRBJywlAiTB0NaPmZWcY
Cloud/pages/K9S4IaTzSoSrCDD0XpFO
# Insurance Get insight into how Sparx manages your insurance expense. Here are the articles in this section:
Policies/pages/1Ob8hkGEpkw2bH8tEKP6
Claims/pages/kMbHx3YjvSlHooddWzqO
Copilot/pages/QcbRxt9YeAse8ExyqmBS
# Policies In this tab, users can see all of their uploaded policies displayed, request COIs, receive quotes, make changes to their policies, and upload new policies ### **Dashboard** In the dashboard, each policy is organized by its policy number, policy type, carrier, line of coverage, total cost, credit rating, overpayment percentage and activity status. Each row represents a policy with an individual policy number. Using the information icon listed on each policy, users can download policy documents, request certificates of insurance, and request policy changes. All registered accounts can view this information by default.
{% hint style="info" %} **Overpayment Percentage** is estimated based on an anonymized, de-identified dataset of customer insurance policy data, including cost, coverage, and YoY price fluctuation. The dataset spans thousands of companies and tens of millions of premium dollars. {% endhint %} {% hint style="info" %} **Credit rating** assigned to insurance carriers uses a blended assessment of A.M. Best, a global credit rating agency, and proprietary insights into a company’s financial strength and operating performance with its insureds, including likelihood of claims payout and rate fluctuation. {% endhint %} ### **Request a Certificate of Insurance (COI)** Users can request a certificate of insurance by clicking on the information icon on the dashboard. This can also be done by emailing your account manager or . After completing completing questions on line of coverage, additional requirements, necessary attachments, certificate holders, and addresses, an automated request is sent to our team. We will turn around the request within 24-48 hours via email. Our average turnaround time is less than 2 hours, currently. We take COI turnarounds seriously because we know this is the difference between moving into an office, securing a new customer, and onboarding a new vendor.
### **Get a Quote** Users can request a quote of a new coverage line or additional coverage on an existing line by clicking on the information icon on the dashboard. This can also be done by emailing your account manager or . After completing completing questions on line of coverage, additional requirements, necessary attachments, certificate holders, and addresses, an automated request is sent to our team. We will correspond with the user over email to turnaround the request expediently.
### **Request a Change** Users can request a change to their existing policy by clicking on the information icon on the dashboard. This can also be done by emailing your account manager or . After completing completing questions on line of coverage, additional requirements, necessary attachments, certificate holders, and addresses, an automated request is sent to our team. We will correspond with the user over email to turnaround the request expediently. ### **Upload a Policy** If all policies were not uploaded at the time of account creation, the user can upload policies by clicking the "Upload Policy" button. This policy will then be displayed with existing policies on the user's dashboard. # Claims Understand your previous claims and kick off a streamlined claims process. ### **Claims Dashboard** Claims are organized by claim identification number, carrier, policy type, policy number, loss date, and status. Closed and open claims tabs can be toggled between.
### **Submit a Claim** Users can submit claim details by clicking on the "Submit a claim" button. This can also be done by emailing your account manager or . After completing completing questions on line of coverage, additional requirements, necessary attachments, certificate holders, and addresses, an automated request is sent to our team. We will turn around the request within 24-48 hours via email. {% hint style="info" %} **Tip:** Prioritize alerting your carrier before our brokerage. In pressing circumstances, please call your carrier or account manager. The telephone number of your account manager is in their email signature. {% endhint %} # Copilot Sparx's Broker Copilot is here to answer questions about coverage, costs, contracts, and claims. ### Chat Chat with your AI Insurance Copilot to understand your company's insurance policies in simple terms. Users can ask questions on policy coverage, commercial contracts, hypothetical claims, etc. and get a real-time answer. Topics to ask include: * "Our customer is requiring X in coverage. Do we have that coverage already?" * "How much would Y coverage cost?" * "Are we currently covered if we are hacked and lose revenue?" * "Explain my D\&O policy like I'm 5."
### Training The broker copilot is trained on insurance brokerage training manuals, standard to the 2023 Laws and Policies of Commercial Insurance. Your copilot is linked to just your policies so that it can answer questions specific to your company's insurance policies that you upload to the Sparx portal. ### **Live Discussion** At the end of each response, the broker copilot will prompt you to enter a live discussion with a licensed Sparx account manager. We recommend to schedule a live meeting with an account manager if you have questions about coverage, contracts, claims, and costs. A live discussion can be scheduled by responding to the broker copilot in a confirmatory manner. A link to your account manager's calendar will be shown and a meeting can be scheduled without leaving the broker copilot tab. ### **Submitting a Purchase Request** A purchase request cannot be completed on the broker copilot page. It can be completed by navigating to the [Policies](https://app.gitbook.com/o/VHm3RkArSdp0Wp59iy0n/s/bgKKq6o270nG0vhtLQ0U/~/changes/10/sparx-documentation/product-overview/insurance/policies) tab. {% hint style="info" %} **Disclaimer:** The Broker Copilot should not be taken as an alternative to a discussion with a licensed Sparx account manager. The Broker Copilot is a valuable feature but is not a replacement to a licensed insurance representative. Please refer to your specific insurance contracts for details on coverages, conditions, and exclusions. Sparx Insurance Services LLC is not responsible for any errors or omissions made by the Broker Copilot. Sparx Insurance Services LLC does not guarantee the accuracy or completeness of the Broker Copilot. {% endhint %} # SaaS Find hidden SaaS spend and trim unused licenses. Here are the articles in this section:
Licenses/pages/3oC9fSmR9W6zdhXW7vQ2
Insights/pages/4CXqPbQRdKxYYBeyZ5FM
Accounts/pages/nGgXRTqKVbe57rL7FWBK
# Licenses Get an overview of your company's SaaS usage. ### Overview Sparx SaaS works by identifying the list of all third-party apps your employees have logged into and last time an employee logged in to their account with that app. We do this by aggregating login event data from your business email manager and your SSO. You can add accounts, as discussed in the [Accounts](/sparx-documentation/product-overview/saas/accounts) tab. The more data sources you add, the more insight into usage you can view and act on.
### Defining Activity vs Inactivity We automatically mark a user as inactive if they haven't logged into a SaaS tool in 30 days. You can adjust what you want to define as the inactivity cutoff at the top of the page. ### Deprovisioning Users We are finalizing a method of deprovisioning accounts from within the dashboard. For now, when you turn off an account from within the Sparx platform, you will need to go to that SaaS tool and cancel the license as well, or you will not capture your savings for this account. # Insights See trends in your company's SaaS usage. ### Your Usage Metrics Usage metrics shown in this tab are based on the universal inactivity cutoff you set in your Licenses tab. These metrics will update if you redefine what you want to consider inactive ### Most recently-added apps After the SaaS tool is first set up, the Sparx platform will monitor for any new SaaS that has been added. You will be able to see if your employees add something new that you were not aware of and be able to pre-emptively address this before spending gets out of control. # Accounts ### Available integrations Currently, Sparx supports direct integration with Google Workspace, Microsoft Azure, and Okta SSO. For any accounts an admin connects from these services, we will use the APIs to get updates on when a user last logged in to these services. ### Data types Sparx tracks OAuth and SSO login events. OAuth events are where a third-party software uses just a token to gain access to a user, such as any service that allows you to "Sign in with Google". For companies that use an SSO, these SSO platforms track every log in event. ### Data quality For any SSO connections (Google, Okta, or Microsoft), we will be able to get the most up-to-date login events for your employees, making all of these usage statistics entirely accurate. For any OAuth events, such as "Sign in with Google" or "Sign in with Microsoft", the apps will get identified by our platform and shown to you. All log in events for Microsoft OAuth will be accurate. Google does not track login events for their OAuth, leading us to create the Sparx Chrome Extension. ### Sparx Chrome Extension You can see instructions on how to setup the chrome extension [here](/sparx-documentation/getting-started/saas/sparx-chrome-extension). Some details on our chrome extension: 1. Only business website login events are tracked (e.g. airtable.com login is registered, but not twitter.com) 2. All data is encrypted to ensure data safety for users 3. The only data collected for a login event is the email of the user, the base URL (e.g. airtable.com), and the timestamp of the login This allows us to identify login events that would not be registered without the use of this extension. Electing to not proliferate this extension to your organization will result in inaccurate login data for Google OAuth apps. # Cloud Sparx has partnered with Antimetal to provide free, continuous cloud savings on autopilot. Here are the articles in this section:
Recommendations/pages/mGyoBbSFBqSsu1UM30XR
Autopilot/pages/WZUIWRHc90f3X8A5szqI
Admin/pages/ecJ14GKJcIMwgff8QJCw
Instances/pages/q7gSL2XAgYddFgdeIkiZ
Underutilization Insurance/pages/3CNNPqn66WUEic5EaTCJ
{% hint style="info" %} **About Antimetal**: [Antimetal](https://www.antimetal.com/) is a cloud savings backend partner of Sparx. They are an official partner of Amazon Web Services. Together, we have collaborated to make a comprehensive suite of savings tools. {% endhint %} # Recommendations At the bottom of the dashboard, you should see a tabbed table. \ \ The first tab shows recommendations that are **awaiting approval** and have yet to be executed. To execute any of these recommendations manually, you can click on the "Buy"/"Sell" action button. \ \ The second tab shows recommendations that have already been **approved**, including information about when the recommendation was executed and who approved it. # Autopilot ## How does Autopilot work? Autopilot auto-executes any recommendations in your account, preventing you from ever missing a savings opportunity. ## Autopilot Configuration Autopilot can be individually configured for each AWS account added to your Sparx workspace. In addition, you can configure Autopilot to *only* approve recommendations for specific regions. # Admin ## Accounts In the Accounts card, you can: * Add new accounts, using one of the * Edit account nicknames * Request removal of accounts {% hint style="warning" %} **Note:** We strongly recommend notifying before deleting your account. Once the account *or* the IAM role are deleted, we will no longer be able to sell instances on your behalf. {% endhint %} ## Profile In the Profile card, you can: * Change your password {% hint style="info" %} **Note:** If you created your account with OAuth login, you can set a password by going through the "Forgot password" flow {% endhint %} ## Team In the Team card, you can: * Manage existing team members and their permissions * Invite new members and view pending invites {% hint style="info" %} **Note:** Workspace owners cannot be deleted. Instead, they must transfer ownership to another member before exiting the workspace. {% endhint %} # Instances The instances tab shows a consolidated view of all On-Demand and Reserved Instances across all regions and accounts in your Sparx Workspace. You can filter the instances table on any of the attributes, and you can export the entire table as a CSV or PDF file. # Underutilization Insurance Sparx's underutilization insurance model ensures that any underutilized Reserved Instances purchased on your behalf by Sparx are automatically transferred and sold out of your account and the difference is refunded in the form of a credit on the following month’s bill. For example, Sparx recommends a t2.xlarge instance in `us-east-1` (N Virginia). After running for 300 hours, the instance becomes underutilized. When this happens, Sparx will automatically transfer the instance to another company in our customer pool or list it on the EC2 Reserved Instance marketplace so that it is sold to another company. Sparx is constantly scanning the marketplace for the most liquid instance types and will re-size and re-list your instance accordingly. The cost of the window from when the instance became underutilized would then be credited to you out of the next month's bill. {% hint style="info" %} Note: Any over-provisioning that occurs as a result of user action is not covered by this guarantee. {% endhint %} # FAQ ### Insurance {% hint style="info" %} More questions? Reach out to our team at {% endhint %}
Do I have to stop working with my broker if I use Sparx? No! We will shop the policies 2 months before renewal, keeping each coverage and deductible in place but decreasing the cost of the policies.
How does Sparx save money on insurance? Sparx’s financial risk software lessens the chance of a customer’s insolvency which is a major factor in carrier underwriting. Sparx is able to apply these credits with over 150 AM Best rated A+ carriers to get our customers guaranteed savings.
How much can I save with Sparx? Take the [savings assessment](https://assessment.usesparx.com) to find out!
Who will I be working with at Sparx on my insurance? You will be assigned to your own risk manager who will be your point person on all insurance matters.
What carriers does Sparx work with? Sparx is appointed by over 150 AM Best rated A+ carriers (highest creditworthiness score) such as Hartford, CNA, Chubb, AmTrust, Travelers, Zurich and Lloyd’s.
### SaaS
How does Sparx detect my organization’s SaaS usage? We aggregate all SaaS being used from your workspace managers (Google or Microsoft), SSO (Okta), and, if of interest, an encrypted browser extension (Google). We analyze and monitor log-in and engagement events on browser-based SaaS apps, identifying what your organization is actively using.
How much can I expect to save on SaaS spending? Sparx customers on average see a 30% reduction in SaaS spend between deactivating unused licenses, removing redundant SaaS apps, and negotiating their renewals knowing what their usage is.
How can I manage my SaaS sprawl? We show you usage at the license level to see if an employee has been using the license purchased for a specific SaaS tool. You can filter based on usage data to see where you can trim licenses that are not being used. We identify redundant apps for you to consolidate to further reduce your SaaS spending.
### Cloud {% hint style="info" %} For full FAQ and more in-depth docs, you can visit Antimetal's [page here](https://docs.antimetal.com/product-docs/antimetal-documentation/faq). {% endhint %}
How soon can I expect to start seeing savings? You will be able to start seeing savings through the dashboard as soon as your account is activated. Initial RI purchases are made incrementally to gradually cover more and more of your eligible workloads until maximum coverage and maximum savings are achieved at the end of the ramping period.
Does Sparx require any engineering work? No. Getting started with Sparx only requires setting up an IAM policy and an IAM role in your AWS organization
How does Sparx offer cloud savings? We have powered our cloud savings tool with our partner, Antimetal, to bring these features to our customers. You can expect some correspondence or billing to come from their brand.
Will buying Reserved Instances through Sparx change my AWS Bill? We only purchase no-upfront RIs, meaning that you will not be charged more when an RI is purchased, and there will be no transaction reflected in your AWS bill. In the same way, when we sell no-upfront commitments, there are no funds being exchanged from AWS to your account.
What is Antimetal’s pricing structure? Antimetal bills 10% of savings generated - no hidden fees, conditions, or surprises. Our savings are metered directly off the impact derived from our recommendation so that you are able to enact other cost saving measures as you wish. Note: Sparx does not charge fees for this offering.
How does billing work? All billing is done through Stripe or the AWS marketplace on the first of the month. If you have set up billing via the AWS Marketplace, you will be invoiced for the service as part of your AWS bill the following month, and we will send you a detailed breakdown of your bill as well.
### Billing
How does Sparx monetize this service? To start, Sparx does not charge for our software or sell data to advertisers. Instead, we only win when you win. For the discounted insurance policies we find, our brokerage makes a comission fee on these policies, scoring you a better rate or better coverage.
What is included in the free Sparx platform? More than any savings tools could ever provide for free. We kill unused SaaS licenses through the Sparx SaaS platform, uncover hidden AWS savings through our Cloud platform, and provide a 100X brokerage experience through our Insurance platform, all at no cost to you.
How much of my savings do I get to keep? 100% of your savings get passed to you!
Are there any long-term commitments you are not telling me about? No hidden commitments here! You can off-board at any time, and all savings opportunities are solely opt-in from the start.
# Contact Us You can reach your Sparx support team at any time by emailing . Expect a response from us within 24 hours!
Have one of our founders walk you through the platform./files/N5eMHKaQlcnnIFCsdkNn
Learn more from a Sparx risk expert./files/L5FhizcX0epeiuWcbjOthttps://www.calendly.com/sparx-risk
# Legal Review our legal documentation {% content-ref url="/pages/q3nloL0w9jCYJOL8LXuY" %} [Privacy Policy](/sparx-documentation/legal/privacy-policy) {% endcontent-ref %} {% content-ref url="/pages/HS3pe3jjEXFlIRTGCxix" %} [Terms of Service](/sparx-documentation/legal/terms-of-service) {% endcontent-ref %} # Privacy Policy Describes how we manage data and usage **Last updated on September 15th, 2023.** \ This Privacy Policy (“Policy”, "Agreement") constitutes a legally binding agreement between you (“you” or “User”) and Sparx Group Inc., or it's subsidiary Sparx Insurance Services LLC. (“Sparx” or “we” or “us”) governing your use and access to the software, services, content and products made available to you through the Sparx platform located at usesparx.com and applicable mobile applications (collectively the “Platform”). Sparx and User may also individually be referred to as a “Party” and collectively as the “Parties.” Our affiliates or partners may offer goods or services including but not limited to insurance and software. By using our Services, visiting our Website, or making an account, you voluntarily accept and consent to the Privacy Policy, and your consent and acceptance is supported by sufficient and valuable consideration. You acknowledge that this consideration includes, but is not limited to, access to our Services and your ability to interact with our Services. You expressly represent that you have the capacity to agree to be bound to the Terms of Service and, given that you are acting on behalf of a business entity or other organization, agree that you have the authority to so bind that entity or organization.
Sparx may from time to time issue updated versions of its software and services. You consent to such automatic updates and agree that these Terms of Service will apply to all such updates. ### 1. Introduction This Privacy Policy explains how Sparx Group Inc. ("Company," "we," or "us") collects, uses, and shares personal information in connection with our services, websites, and applications. By accessing or using our services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. ### 2. Information We Collect We may collect the following types of personal information from and about you, including: Contact information, such as your name, email address, and phone number; Demographic information, such as your age, gender, and interests; Information about your use of our services, such as the pages and content you view, your search queries, and the dates and times of your visits; Device information, such as your IP address, device type, and operating system; Location information, such as your city, state, and country We may collect this information from a number of sources, including: Directly from you when you provide it to us, such as when you create an account, fill out a form, or contact us; Automatically as you navigate through our services, using cookies and similar technologies; From third parties, such as our partners, affiliates, and service providers. ### 3. The Sparx Chrome Extension For our license management product, we offer the Sparx License Management Chrome extension. This can be distributed by an organization's admin to employees. This extension logs the login events it observes between an employee and any third-party SaaS apps where a business email is used. The only information collected is the name of the SaaS application, the work email used, and the login date-time. This information is governed equally by the standards held within this privacy policy. ### 4. How We Use Your Information We may use your personal information in ways, including: Provide, maintain, and improve our services; Personalize your experience on our services, including by providing content and recommendations based on your interests; Communicate with you, such as by responding to your inquiries and sending you newsletters and other marketing communications; Monitor and analyze trends, usage, and activities in connection with our services; Detect, prevent, and investigate fraudulent or illegal activities. ### 5. How We Share Your Information We may share your personal information with parties, including: Our affiliates and subsidiaries; Our partners, vendors, and service providers; Law enforcement, government agencies, or other third parties as required by law or in response to legal process. ### 6. Your Choices and Rights You have the following choices and rights regarding your personal information. * Access and correction: You can request access to and correction of your personal information that we hold. * Deletion: You can request that we delete your personal information. * Opt-out: You can opt out of receiving marketing communications from us. * Objection: You can object to our processing of your personal information. * Restriction: You can request that we restrict our processing of your personal information. * Portability: You can request that we transfer your personal information to another organization. To exercise any of these rights, please contact us at . ### 7. Data Retention and Deletion We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law. We may retain certain information for longer periods of time if necessary for business or legal purposes, such as for tax or accounting purposes. ### 8. Data Security We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. However, no data transmission over the internet or storage solution can be guaranteed to be 100% secure. ### 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our privacy practices. If we make any material changes, we will post the updated Privacy Policy on our website and update the "Effective Date" at the top of this Privacy Policy. We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting your personal information. ### 10. Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at .
# Terms of Service Learn how Sparx works with our customers when you use our platform **Last updated on March 27th, 2025.** \ This Terms of Service (“Agreement”) constitutes a legally binding agreement between you (“you” or “User”) and Sparx Group Inc., or its subsidiary Sparx Insurance Services LLC (“Sparx” or “we” or “us”) governing your use and access to the software, services, content and products made available to you through the Sparx platform located at usesparx.com and applicable mobile applications (collectively the “Platform”). Sparx and User may also individually be referred to as a “Party” and collectively as the “Parties.” Our affiliates or partners may offer goods or services including but not limited to insurance and software. By using our Services, visiting our Website, or making an account, you voluntarily accept and consent to the Terms of Service, and your consent and acceptance is supported by sufficient and valuable consideration. You acknowledge that this consideration includes, but is not limited to, access to our Services and your ability to interact with our Services. You expressly represent that you have the capacity to agree to be bound to the Terms of Service and, given that you are acting on behalf of a business entity or other organization, agree that you have the authority to so bind that entity or organization. Sparx may from time to time issue updated versions of its software and services. You consent to such automatic updates and agree that these Terms of Service will apply to all such updates.
### 1. Consent to Receive Electronic Copies of Insurance Documents By signing up for our Services, you consent to receive all insurance documents – including any identification cards – in electronic form only to an email address you provide, except where electronic delivery is not allowed by law or regulation. You can access your ID cards, policy documents, and related information via any contemporary web browser on an internet-connected device such as a tablet, mobile phone, or laptop. If you are unable to gain access to one of these devices, you are able to contact Sparx at . ### 2. Representation of Data Collection You consent to and agree that Sparx may collect data and Personal Data, as defined by our Privacy Policy from you even though we may not be able to offer you any available products or services for purchase. Sparx currently only sells products or services in a limited number of states and currently only sells limited insurance products. If you voluntarily provide us with any information about yourself or a third party, you agree that Sparx reserves the right to use that data for market analysis, advertising, or other commercial purposes. This is true even if Sparx cannot offer you or a third party products or services for sale at the time you provide us with this information. ### 3. Registration As a condition to using certain features of our Services, we automatically create accounts for users. Your email address will be your username. Logins will require a one-time password or access to your email inbox for verification. You may not use an email address which purports to represent or impersonate a person other than yourself. We reserve the right to refuse or cancel registration of any username in our sole discretion. You are responsible for maintaining the confidentiality of your username and password. You further agree to notify us immediately if you become aware of any unauthorized use involving your username and/or password. You further agree to timely review and reply as appropriate, to any transactional email notices we may send you regarding your Sparx account. ### 4. Use of our Services Our Services, as well as their underlying processes, related content, and generated data, may not be used for personal, family, household, informational, or non-commercial use. You may not copy, reproduce, sell, distribute, replicate, duplicate, relay, transmit, broadcast, or license our Services or their underlying processes, related content, or generate data without Sparx’s express written consent. Your use of our Services is not transferable by you to any other person or entity. Your access and use of our Services may be interrupted by, without limitation, maintenance of our equipment or networks, malfunction of our equipment or networks, or inadvertently by a third party or parties. We reserve the sole right to suspend or discontinue the availability of our Services at any time in our sole discretion and without prior notice or consent. ### 5. Prohibited Activities You are responsible for anything you transmit to or through Sparx’s Website or to Sparx through email, short message service or text. You represent that your transmissions to Sparx are and will be truthful, accurate, not misleading, offered in good faith and that you have authority to transmit such information. In using our Services, you agree that it is solely your responsibility to avoid certain activities that we deem, at our discretion, to be prohibited. These prohibited activities include without limitation: * Criminal activity or tortious activity, including (i) fraud or misrepresentation, (ii) harassment (such as verbal harassment), (iii) infringement or misappropriation of a third party’s copyright, trademark, patent, trade secret, or other intellectual property, (iv) slander, libel, defamation, or use of content that is obscene, pornographic, vulgar or offensive, and (v) content that promotes illegal or harmful activities or substances; * Advertising to, or solicitation of, any user to buy or sell any products or services; * Using a false email address, phone number, postal address, or contact information. You are also prohibited from using an email address, phone number, address or contact information of another entity or person without authorization; * Attempting to access or search the Services or engaging in any automated use of the System, such as using scripts, spiders, crawlers, data mining tools, or the like to collect data, send comments or messages, post on forums, and/or request information; * Attempting to probe, scan, or test the vulnerability of any Sparx system or network, or breach any security or authentication measures; * Interfering with, disrupting, or creating an undue burden on our Services or the underlying networks; * Using information or scraping information from our Services for any purpose whatsoever; * Using our Services in a manner inconsistent with any and all applicable laws and regulations; and * Encouraging or enabling any other individual to do any of the foregoing. ### 6. Content Sparx makes no representations or warranties about the suitability of the content of its Website for any purpose. Sparx provides all content of its Website on an “as is” and an “as available” basis without any warranty of any kind. ### 7. Licensed Insurance Agency and Services Sparx is a licensed insurance agency in the state of New York, License No. 1766562, Casualty Broker-Agent & Property Broker-Agent with a business mailing address located at 20 W 22nd St, STE 701, New York, NY 10010. Sparx Insurance Services LLC is licensed to sell insurance products in all 50 states, the District of Columbia, and Puerto Rico. NPN No. 20543884. By signing up with Sparx, you agree that we will shop insurance on your behalf. To shop insurance for you, we ask you to authorize us to obtain and review your insurance coverage information by providing your personal information to us. Accordingly, you authorize us to send request(s) to your current insurance company or agent for them to send all your insurance policy information to us, if needed. During the course of using our services, if you have insurance policies with insurance companies we do business with that allow for broker of record changes, we may ask you to appoint Sparx (a member of DAIS Insurance Agency Network, one of nation’s largest insurance agency networks) as your new broker of record. We will not become your broker of record unless you give Sparx express authorization to do so through the sign up process. Sparx uses third party partners to provide additional quotes for insurance carriers that we do not have direct appointments with. We request our partners and those carriers to share with us certain information, including but are not limited to, policy number, term length, policy premium and effective date, so that we may provide that information to you and enhance your user experience on our site. The information will be what was provided by the carrier and may or may not be accurate based on the processes of the said carrier. ### 8. List of Carriers & Agents We Currently Use Sparx acts as an agent that represents insurance companies to whom it will submit your insurance application and from whom it will procure your insurance coverage. The following is a non-comprehensive list we currently use and that might bind your policies are: Allianz, Allstate, American Modern, AmTrust, Attune , CannGen, Chubb, CNA, Copper Point, CSE , Deans & Homer, Employers, Foremost, Guard, Hartford, Hourly, ICW Group, Kemper Preferred, Liberty, Midwest, NatGen Premier, Nationwide, Palomar Speciality, PIE, Preferred Employers, Safeco, Stillwater, Travelers, Zenith, CNA Surety. ### 9. Disclaimers and Limitations on Liability Sparx makes no warranty of any kind whatsoever – express or implied – with respect to the contents of its Services. SPARX HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. You expressly agree that your use of our Services is at your sole risk. It is solely your independent duty and responsibility to verify and evaluate the accuracy, correctness, reliability and completeness of ANY Services. We make no warranty or guarantee that any content available for downloading is free from infection from any computer programming or other glitches which may contaminate damage, interfere with, destroy, intercept, or expropriate any system, data, or personal information. We do not make any representations, warranties, or guarantees – express or implied – regarding quotes or offers provided on or through our Services. As such, we expressly disclaim all liability for any content, products, or services furnished from such service providers We further make no representations, guarantees, or warranties that our Services are appropriate or available for use in jurisdictions outside of the United States of America. If you access or otherwise use our Services from these jurisdictions, you do so of your own volition and risk, and are solely responsible for compliance with local and international law. Sparx will not be held liable to anyone for any liability arising out of, or in any way relating to, any damages, loss, or claim whatsoever, no matter how occasioned, in connection with or arising out of access to or use of the contents of its Services. IN NO EVENT SHALL SPARX BE LIABLE FOR ANY LOSS OF USE, REVENUE, OR PROFIT, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES, WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE OR WHETHER SPARX HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. FURTHERMORE, SPARX’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL BE STRICTLY LIMITED TO THE COMMISSION ACTUALLY PAID TO SPARX UNDER THIS AGREEMENT FOR THE SPECIFIC BOND THAT GIVES RISE TO THE CLAIM. UNDER NO CIRCUMSTANCES SHALL SPARX'S LIABILITY EXTEND TO COMMISSIONS RECEIVED FOR ANY OTHER BONDS OR TRANSACTIONS UNRELATED TO THE ALLEGED LIABILITY. THE RISK SCORE PROVIDED ON THE PLATFORM IS AN ACTUARIAL-BASED PROJECTION OF THE PROBABILITY THAT A GROUP WILL ACHIEVE SHARED SAVINGS. THIS SCORE IS DERIVED USING HISTORICAL MEDICARE FEE-FOR-SERVICE (FFS) CLAIMS DATA, PUBLICLY AVAILABLE BENCHMARK REPORTS, FINANCIAL STATEMENTS, AND OTHER ACTUARIAL MODELS. HOWEVER, THESE PROJECTIONS ARE FORWARD-LOOKING ESTIMATES THAT ARE SUBJECT TO NUMEROUS VARIABLES BEYOND SPARX’S CONTROL, INCLUDING BUT NOT LIMITED TO REGULATORY CHANGES, PROVIDER PERFORMANCE VARIATIONS, AND UNFORESEEN ECONOMIC FACTORS. ACCORDINGLY, SPARX MAKES NO GUARANTEE, WARRANTY, OR ASSURANCE THAT THE RISK SCORE, SAVINGS PROBABILITY, OR ANY RELATED FORECAST WILL ACCURATELY PREDICT FUTURE FINANCIAL OR OPERATIONAL OUTCOMES. ANY RELIANCE ON THIS INFORMATION IS AT THE USER’S OWN RISK, AND SPARX DISCLAIMS ANY LIABILITY FOR LOSSES, DAMAGES, OR DECISIONS MADE BASED ON THESE PROJECTIONS. ### 10. Representations and Disclaimers Related to Products or Services Sparx makes no representations, warranties, or guarantees with respect to quotes, terms, rates, coverage, or services offered to you by insurers or other third parties. Sparx believes the content provided through its Services to be accurate, complete, and current. However, inadvertent technical or factual inaccuracies may arise and, therefore, Sparx does not warrant that its content is accurate, complete, and current. Content that Sparx provides through its Services is meant to assist you with insurance and financial decisions. However, such information merely constitutes a general description of insurance coverage potentially available. Any particular coverage provided to you by any insurance company or other third party is subject to that party’s terms, conditions, exclusions, and underwriting practices. Any coverage recommendations made by Sparx are based solely on a defined set of information provided by you and are limited to the products and coverages offered. You acknowledge and agree that such recommendations may omit coverage that may be necessary or advisable for you and such recommendations may differ from recommendations that you might receive were you to seek advice specific to your individual circumstances. SPARX PROVIDES ACTUARIAL INSIGHTS AND BENCHMARKING TOOLS TO ASSIST SURETY UNDERWRITERS IN EVALUATING ACCOUNTABLE CARE ORGANIZATION (ACO) RISK PROFILES. HOWEVER, SPARX DOES NOT UNDERWRITE, APPROVE, OR DENY ANY SURETY BONDS, NOR DOES IT MAKE BINDING INSURANCE OR FINANCIAL DETERMINATIONS. THE FINAL UNDERWRITING DECISION REMAINS SOLELY WITH THE SURETY CARRIER, AND SPARX SHALL NOT BE LIABLE FOR ANY LOSSES, DAMAGES, OR BUSINESS CONSEQUENCES RESULTING FROM AN UNDERWRITER’S RELIANCE ON INFORMATION PROVIDED VIA THE PLATFORM. You must submit a complete application to obtain a particular coverage. Issuance of insurance coverage is dependent on underwriting approval; availability and coverages may vary by state. You must verify information Sparx provides through its Services before relying on that information in whole or in part. Our Service may provide you with offers or quotes with a third party provider of goods or services. However, you agree that we make no guarantee that all users will be provided with such a quote, and that some of these services may only be available to United States residents and corporations or only available in a portion of states. Sparx may receive fees or commissions from insurers or other third parties with respect to certain transactions made in connection with our Services. Nevertheless, you acknowledge that we are not responsible for any fee arrangement or the terms of any agreement you may enter into with a provider of a product or service through our Services. You hereby release Sparx of any loss, cost, damages, or claim in connection with or arising from your use of a service or product, including any fees charged. ### 11. Indemnification and Hold Harmless By using our Services, you agree to indemnify, defend, and hold harmless Sparx, its officers, directors, employees, affiliates, and agents from and against any claims, costs, liabilities, fines, damages, or expenses (including reasonable attorney’s fees) arising from or related to your use of our Services and reliance on any risk scores, forecasts, reports, or insights provided by the platform. ### 12. Intellectual Property Rights Our names, graphics, and logos used in connection with our Services, service marks, icons, page headers, page layouts, scripts, and unique terminology are our trademarks and trade dress (collectively, “Proprietary Marks”) in the United States and other countries. You may not use our Proprietary Marks without our express and written permission. Any information, advice, data, software, or other content, which may be contained in or downloaded from our Services (collectively, “Content”), including, but not limited to, all text, graphics, charts, images, videos, line art, icons, and renditions, are copyrighted by, or otherwise licensed to, us or our Content suppliers. Any access you may have, including but not limited to, viewing, reading, printing, downloading or otherwise using the Content does not waive any of our rights and does not entitle you or any third party to any ownership or intellectual property rights. ### 13. No Third Party Beneficiaries The Terms of Service are between you and Sparx, and no provision within the Terms of Service confers any implied or express right to any third party. The Terms of Service do not provide you with any authority to bind Sparx in any way. ### 14. Assignment You may not transfer, assign, or license your rights under the Terms of Service without our prior express and written consent. ### 15. No Fiduciary or Advisory Relationship SPARX IS NOT A FINANCIAL, LEGAL, INVESTMENT, OR INSURANCE UNDERWRITING ADVISORY ENTITY. THE PLATFORM’S OUTPUTS ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE FINANCIAL, LEGAL, INVESTMENT, OR UNDERWRITING ADVICE. USERS ARE STRONGLY ENCOURAGED TO CONDUCT INDEPENDENT DUE DILIGENCE AND SEEK QUALIFIED PROFESSIONAL GUIDANCE BEFORE MAKING ANY FINANCIAL, INSURANCE, OR BUSINESS DECISIONS. ### 16. Void Where Prohibited Our Services are intended for use for those areas in the United States where we, our affiliates, our partner insurers, our brokers, or our agents are licensed and permitted to sell products and services. Although our Services may be accessed by users in other locations, any offer or transaction for any feature, product, or service is void where prohibited by law. ### 17. Our Services Are Not Intended for Minors Our Services are not directed at minors, that is, persons younger than 18 years old. If you are not at least 18 years old, please do not attempt to access our services. We do not knowingly contact or collect personal information from persons under 18 years old, and such a person should not provide us with any information. ### 18. Governing Law and Jurisdiction You agree that the Terms of Service (and incorporated Privacy Policy and Data Retention Policy) are governed and interpreted by the laws of the State of New York without regard to principles of conflicts of law. By using our Services, you agree to personal and exclusive jurisdiction of the state and federal courts of New York in order to resolve any dispute arising from your use of the Services, including but not limited to the enforcement of any arbitration award. You further agree to waive any objection to such jurisdiction or venue. ### 19. User Content You are responsible for the content that you upload, post, or otherwise make available through our services ("User Content"). By making User Content available on or through our services, you grant us a worldwide, non-exclusive, royalty-free, fully paid, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display your User Content in any and all media or form of communication. You represent and warrant that you have all rights, power, and authority necessary to grant the above license and that your User Content does not violate any applicable laws or regulations. ### 20. Data Deletion and Retention Policy We have a defined and enforced data deletion and retention policy that is in-compliance with applicable data privacy laws. Our data deletion and retention policy is available below. By using our services, you agree to be bound by our data deletion and retention policy. This policy applies to all employees, contractors, and other individuals who have access to the organization's data. The policy includes definitions, as clarified here. "Data": Any information that is collected, stored, or processed by the organization. "Data privacy laws": Any laws, regulations, or other legal requirements that apply to the collection, storage, or processing of data, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). The policy includes the following clauses: Data must be deleted when it is no longer needed for the purposes for which it was collected; Data must be retained for as long as is required by applicable data privacy laws; Data must be securely deleted when it is no longer needed or required to be retained; Employees, contractors, and other individuals with access to the organization's data must comply with this policy and any related procedures. This policy is enforceable with the following clauses: Any employee, contractor, or other individual who violates this policy may be subject to disciplinary action, up to and including termination of employment or contract; The organization reserves the right to audit compliance with this policy and take appropriate action in the event of any non-compliance. This policy will be reviewed and updated on an annual basis, or as needed to ensure compliance with applicable data privacy laws. ### 21. Termination of Your Account or Use of Our Services We may restrict, suspend, or terminate your use of or access to our Services in the event that you violate the Terms of Service and, at our sole discretion, as permitted by law. We may change the Services or content, or otherwise restrict access to all or parts of our Services without providing notice at our discretion, as permitted by law. Your policy may be canceled or non-renewed for reasons in accordance with state regulations including termination of the policy for a single claim or loss where allowed. ### 22. **No Legal Advice** Any information you access on this website does not constitute a recommendation, advice, or complete description of any products, Services, or plan. Coverage is provided by various insurance companies and is subject to the terms and conditions contained within your specific policy. The availability of coverage under your specific policy depends on the policy language, the facts of the claim and the law of the jurisdiction governing the interpretation of the policy. You must not rely on the information on this website as an alternative to legal advice from an attorney nor should you delay seeking legal advice, disregard legal advice, or commence or discontinue any legal action based on the Services or Content. ### 23. **Licensed Entity** Sparx Insurance Services LLC is licensed as an insurance broker or agent in various U.S. states. This website is not intended as a solicitation for insurance in any state or province where Sparx is not licensed. ### 24. **Applications Do Not Bind Insurance** Submitting an application for an insurance quotation does not constitute a binder of insurance coverage, although it may be used by Sparx to provide an estimate of the terms, conditions, and costs of coverage. A quotation may be subject to receipt of additional information or other conditions. ### 25. **Benchmarking Data** Sparx uses commercially available benchmarking data. Sparx makes no guarantee as to the accuracy of its benchmarking data. Moreover, this information is not a quote or an offer of coverage at a specified price. THE DATA AND REPORTS USED IN THE PLATFORM, INCLUDING BUT NOT LIMITED TO CMS QUARTERLY BENCHMARK REPORTS, AUDITED FINANCIALS, AND INTERIM FINANCIALS, MAY BE INCOMPLETE, DELAYED, OR SUBJECT TO REVISIONS. SPARX IS NOT RESPONSIBLE FOR ANY DISCREPANCIES OR UPDATES IN THIRD-PARTY DATA SOURCES AND MAKES NO WARRANTIES REGARDING THE COMPLETENESS, ACCURACY, OR TIMELINESS OF SUCH INFORMATION. ### 26. **No Underwriting Services** Insurance companies decide to offer, renew, cancel or non-renew insurance coverage or otherwise provide customers with the requested insurance products. Sparx does not provide any underwriting services and is not responsible or liable for any resulting loss. ### 27. **Certificates of Insurance** Sparx may obtain, review and track certificates of insurance for you. Sparx does not independently verify the information in these certificates of insurance. You must not rely on the information provided by Sparx as an alternative to legal advice from an attorney nor should you delay seeking legal advice, disregard legal advice, or commence or discontinue any legal action. You should also understand that a certificate of insurance is an informational document that evidences the existence of the policy to which it refers. It does not create any coverage or legal obligations between the insurance company and the certificate holder. Nor does it confer additional insured status to a certificate holder. A certificate of insurance does not alter the terms of the parties’ underlying contract or indemnity agreement. A certificate of insurance typically identifies the agent or broker, the insured, and the insurer providing the coverage. It also gives basic information about the policy to which it refers, including the type of insurance, the policy number, the effective and expiration dates of the policy and the liability limits. However, neither the insurance company nor the broker who issued the certificate of insurance has a duty to inform a certificate holder of inaccuracies in, or subsequent changes to, the information contained in a certificate of insurance. There is also no duty to inform the certificate holder that the policy to which the certificate refers has been cancelled or was not renewed. To fully understand the potential coverage provided under a policy, a certificate holder should secure a copy of the insurance policy and consult with a qualified attorney. ### 28. **Policy Summaries** The coverage, exclusion, endorsement and other summaries provided by Sparx are for general informational purposes only. They not intended to provide legal advice, and should not be treated as such. Sparx uses its best efforts to prepare the policy summaries, but does not guarantee their accuracy. You should review your actual policy to confirm coverage. The availability of coverage under your specific policy depends on the policy language, the facts of the claim and the law of the jurisdiction governing the interpretation of the policy. ### 29. **No Modification of Insurance Policy or Coverage** Unless otherwise expressly stated in writing, nothing contained on this website or provided to you by Sparx should be construed as modifying, changing or altering your policy or coverage thereunder. ### **30. A.M. Best Ratings** The A.M. Best ratings for insurance companies change frequently. Contact Sparx for the most current rating. ### 31. **No Guarantee of Services** Sparx is constantly changing and improving its Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether. We may terminate, suspend, change, or restrict access to all or any part of the Services, in each case without notice or liability. Sparx also reserves the right to limit the availability of the Services or the provision of any Content to any person, organization, geographic area or jurisdiction, at any time and in its sole discretion. ### 32. **Access Outside the United States** If you access the Services from outside the United States, you are responsible for compliance with foreign and local laws. Sparx does not provide insurance brokerage or other services to governments, governmental agencies, businesses, individuals, other groups, or any of their agents that are subject to U.S. trade sanctions. By using the Services, you represent and warrant that you are not subject to any U.S. trade sanctions. ### 33. Informal Dispute Resolution For any dispute with Sparx, you agree to first contact us at and attempt to resolve the dispute with us informally. In the unlikely event that we are not able to resolve the dispute after 60 days, we agree that any and all disputes, claims or controversies arising out of or relating to these Terms or the Additional Terms shall be submitted to JAMS, or its successor, for mediation, and if the matter is not resolved through mediation, then it shall be submitted to JAMS, or its successor, for final and binding arbitration pursuant to the arbitration provision below. Either party may commence mediation by providing to JAMS and the other party a written request for mediation, setting forth the subject of the dispute and the relief requested. The parties will cooperate with JAMS and with one another in selecting a mediator from the JAMS panel of neutrals and in scheduling the mediation proceedings. The parties agree that they will participate in the mediation in good faith and that they will share equally in its costs. All offers, promises, conduct and statements, whether oral or written, made in the course of the mediation by any of the parties, their agents, employees, experts and attorneys, and by the mediator or any JAMS employees, are confidential, privileged and inadmissible for any purpose, including impeachment, in any arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the mediation. ### 34. Arbitration READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM SPARX. If the matter is not resolved by informal negotiations or mediation, then the matter will proceed to arbitration as set forth below. Any dispute, claim or controversy arising out of or relating to these Terms or the Additional Terms or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in New York, unless otherwise agreed upon by Sparx. The arbitration shall be administered by JAMS pursuant to either its Comprehensive Arbitration Rules or Streamlined Arbitration Rules and Procedures depending upon the amount of the damages claimed, excluding attorneys’ fees. Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. Nothing in this paragraph shall be deemed as preventing Sparx from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, intellectual property rights or other proprietary rights. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of this site, the Services, the Terms or Additional Terms must be filed within one (1) year after such claim or cause of action arose. If any provision of the Terms is found by a court of competent jurisdiction or arbitrator or arbitration panel to be invalid or unenforceable, such provision shall be enforced to the maximum extent permissible and the other provisions of the Terms shall remain in full force and effect. If any action at law or in equity is necessary to enforce these Terms, the prevailing party will be entitled to reasonable fees of attorneys, accountants and other professionals, and costs and expenses in addition to any other relief to which such prevailing party may be entitled. ### 35. **No Class Actions** TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY AND ALL DISPUTES, CLAIMS AND CAUSES OF ACTION YOU MAKE AGAINST SPARX ARISING OUT OF, IN CONNECTION WITH OR IN ANY WAY RELATED TO THE SERVICES WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS SPARX AGREES OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU FURTHER AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND SPARX ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE ACTION. ### 36. **Modification of Terms** Sparx reserves the right to change these Terms from time to time and at its sole discretion. The last time these Terms were revised is set forth below. Your continued use of Sparx’s website after the last revision date indicates your acceptance of any revisions. # Sparx Platform Disclaimer ### 1. Risk Score and Forecasting Disclaimer The risk score provided by the Sparx platform is an actuarial-based projection intended to estimate the likelihood that an Accountable Care Organization (ACO) will achieve shared savings. This score is derived using historical Medicare FFS Claims Data, publicly available benchmark reports, financial statements, and proprietary actuarial models. However, these projections are forward-looking estimates that are subject to numerous factors beyond Sparx’s control, including but not limited to: * Changes in regulatory frameworks and Medicare reimbursement policies. * Variability in provider network performance and turnover. * Economic and market conditions that affect healthcare costs. * Data inaccuracies or delays in financial reporting. ### 2. No Guarantee of Accuracy Sparx makes no guarantee, representation, or warranty that the risk score, savings probability, or any related forecast will accurately predict future financial or operational performance. Users must not rely solely on these projections when making financial, business, or underwriting decisions. ### 3. Limitation of Liability Sparx offers actuarial insights and benchmarking tools as informational resources to support decision-making. The risk score is intended to provide guidance but does not constitute an underwriting decision, nor should it be interpreted as financial, investment, or legal advice. * While Sparx has been granted certain binding authority in some cases, it does not have the final decision-making authority regarding bond issuance. The ultimate decision to issue a bond, including setting final terms, conditions, and requirements, is made solely by the surety carrier. * Sparx evaluates risks and provides underwriting assessments using analytical tools, but such assessments are advisory in nature and do not guarantee approval, issuance, or specific terms of any bond. * Nothing in Sparx’s role or risk assessment should be construed as creating an obligation, express or implied, to approve or issue a bond. * While Sparx endeavors to provide accurate and meaningful data, it cannot guarantee specific outcomes. Users are encouraged to consider multiple factors when evaluating risk projections. * Sparx is not liable for financial losses, regulatory matters and penalties, or business disruptions arising from reliance on its risk analytics or projections. * Users acknowledge that decisions based on Sparx’s tools and reports are made at their own discretion. To the fullest extent permitted by law, Sparx disclaims all liability for direct, indirect, incidental, consequential, or special damages arising from the use of its risk score, analytics, or financial forecasts. ### 4. No Fiduciary or Advisory Relationship Sparx is not a financial, legal, or investment advisor. The information provided through the platform does not constitute: * Investment advice * Actuarial underwriting * Legal compliance guidance * Financial guarantees Users are strongly encouraged to conduct independent due diligence or seek professional advisory services before making financial or business decisions. ### 5. Data and Benchmarking Accuracy Disclaimer The data used in the Sparx platform, including but not limited to CMS Quarterly Benchmark Reports, audited financials, and interim financials, may be incomplete, delayed, or subject to updates. Sparx does not control third-party data sources and makes no representations about their completeness, accuracy, or timeliness. Users should verify all data points independently before relying on them for business or financial decisions. ### 6. Acknowledgment and Acceptance By using the Sparx platform, you acknowledge that you have read, understood, and agreed to this disclaimer. You further agree that: * The risk score is a predictive tool, not a definitive measure of financial success. * Sparx bears no responsibility for underwriting outcomes or financial performance. * You will not hold Sparx liable for any business, financial, or legal consequences resulting from reliance on platform outputs. This disclaimer is incorporated by reference into Sparx’s Terms of Service. If you do not agree to these terms, you should discontinue use of the platform immediately. For questions or concerns, please contact . # Contact Information {% hint style="info" %} For any questions on our policies or for service requests, you can contact us at . {% endhint %} # Google API Limited Use Disclosure *Last updated: October 29, 2023* The Sparx Software License Manager's use and transfer to any other app of information received from Google APIs will adhere to the [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy#additional_requirements_for_specific_api_scopes), including the Limited Use requirements.